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MEDICAL ASSISTANCE FOR SUPERYACHTS
24/7/365
Experts in providing medical assistance to yachts
When it comes to medical advice, the value of a second opinion cannot be understated. With a MedAire360 membership, you gain access to doctors and nurses who specialise in delivering remote support during both emergency and routine medical situations..
No query is too big or too small and our teams handle on average 300+ calls every day.
As medical incidents can present with a security element, MedAire members also have access to our security team, providing a comprehensive approach to safety and wellbeing onboard.
MedAire360: The best possible care for crew and guests
24/7/365 Telemedical Support
MedAire's two dedicated Assistance Centres deliver support to yachts around the world. We manage a range of medical queries including:
- First responder emergency advice
- Personal medical questions, often providing recommendations from the medical kit
- Medical recommendations based on guests’ health profiles and/or itineraries
- Emotional Support: Access to structured counselling for a range of incidents from isolation to anxiety, loneliness and substance abuse.
- Travel safety and security advice
We invite you to see the difference for yourself and meet our experts behind-the-scenes in London & Phoenix!
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Shoreside medical Assistance
When a case cannot be resolved onboard, MedAire provide a range of solutions to support the safety of your crew and guests, including:
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Medical referrals to our shoreside network of 85,000+ credentialed providers
- We can pay for treatment on your behalf, ensuring no delays in accessing care
- Evacuation management and patient movement MedAire and International SOS conduct thousands of evacuations every year
- Insurer support: Assisting with documentation to support claims.
On-demand health and safety information
MedAire360 clients also access real-time medical, maritime and security information, compiled in-house analysts and Risk Intelligence (MedAire's specialist partners in maritime security). This includes:
- 24/7 access to MedAire's security team (victim of petty crime etc)
- Maritime Risk Map:
- Country & city guidance
- Port View
- Sea area threat overview
- Medical & Travel Risk overview
- Alerts that highlight global threats
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WHY MEDAIRE?
MedAire are certified by leading governing bodies from ISO to BSI and MCA. Quality is integral to all of our systems and processes and when you are choosing a provider, it's important to evaluate what standards they uphold, as this will ensure that you receive reliable service.
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Quality: ISO certified across our platform and processes
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in-house infrastructure: Non reliant on external call centre or insurer capabilities
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Privacy: HIPPA compliant call and case telephone and recording
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Expertise: Multidisciplinary medical, security and logistics teams, with local knowledge
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Quality: ISO certified across our medical platform and processes
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Business continuity: Global 24/7 infrastructure, with operational back-up across 27 Assistance Centres