About MedAire | Remote Medical, Security & Operational Travel Support

THE BEST CARE POSSIBLE, NO MATTER WHERE YOU TRAVEL

For 40 years, MedAire has delivered the best possible remote medical, security and operational support to clients in the air, on land and at sea.

The MedAire team is dedicated to building solutions to mitigate risks to crew, passengers and guests. In order for people to receive the best care possible, an integrated solution of Expert Care, Education and Equipment is required.

MedAire pioneered the concept of industry-based comprehensive travel risk mitigation solutions. The expertise developed from providing medical advice and assistance in hundreds of thousands of cases directly influences the content and delivery of the education programmes and medical kits we develop for aviation and maritime clients.

Learn more about what makes MedAire unique in our ability to deliver the best care possible.

EXPERT CARE

At the core of MedAire are our medical, security and logistics experts. They seamlessly work together to truly deliver expert care, everywhere. Expert care is the basis of the medical and travel security assistance services we provide.

The MedAire team assists with medical, health, travel safety and security needs – all as close as a phone call. Their experience directly helping clients during real-world challenges drives the development and delivery of every MedAire product and service.

Our remote medical assistance services, including MedLink and crew support, are led by doctors, paramedics and nurses with extensive experience providing remote medical guidance. The analysis and insight we provide clients in relation to travel safety are provided by our security specialists. The MedAire logistics experts make sure you receive the care you need, when and where you need it.

EDUCATION

MedAire expertise is carried through to our training courses. After more than thirty years delivering remote assistance, we know the scenarios our clients are likely to face, and we provide training courses to prepare them to respond.

MedAire expertise and client education are interdependent. MedAire’s mission is to educate the industry about preparing for – and responding to – travel safety issues. Educating clients as to the types of issues they may face, and educating them to confidently respond to those issues, is the basis for all of our training programmes.

Our first aid courses, MedAire’s flagship Management of In-flight Illness and Injury training, marine first responder training, and the Travel Risk Awareness training were all developed in-house by medical, triage and travel safety experts.

EQUIPMENT

The MedAire medical and education teams understand the challenges of being a first responder.

This expertise goes into the development of our medical kits. The physical design of the kits; the inclusion of medications and supplies; and their placement within the kits are all carefully considered.

Backed by four decades of medical event data harnessed from MedAire’s MedLink service and an expert panel of aviation medical, regulatory, and operational experts, MedAire uses fact-based data to provide clients optimum medical kits for their environment.

The result is the ability for crewmembers to provide timely, accurate care with what they’ve learned in training and with the guidance of MedAire’s medical experts.

The MedAire Medical Product Review Board, comprising senior aviation medical and operational experts, reviews medical kit contents annually to ensure the kits continue to meet the needs of the airline customer, that applicable regulatory revisions are met, and to consider new medications for client health and cost-containment.

MedAire Medical Kits are so highly regarded, they have been chosen by the world’s leading aircraft and yacht manufacturers to be the standard medical kit on all new deliveries.

THE PHONE CALL

Joan Sullivan Garrett was a flight nurse on a helicopter crew in Arizona when she received a call for emergency assistance. A child was involved in a rollover accident in the San Tan Mountains in Arizona. The child did not survive the accident, and the events of that day inspired Joan to ensure that basic emergency medical treatment would be available to everyone, no matter where they were.

In the more than forty years since that day, the company Joan founded has become the most respected and experienced provider of remote medical and travel security services for the world's most unique environments - in the sky and at sea.

A LEGACY OF FIRSTS

The solutions that Joan Sullivan Garrett created for the aviation and yachting industries were game-changing.

From the design and development of medical kits built for use by the non-medical responder, to the innovation of developing the world's first global response centre for aviation - MedAire touches the lives of millions of people.

The insight provided by MedAire from assisting in hundreds of thousands of in-flight medical events was instrumental in the decision by the United States Congress to require AEDs (automated external defibrillators) on all commercial airlines.

Every day, MedAire is there, behind the scenes, to ensure people receive expert care, everywhere.

TOUCH

MISSION

To be essential to our members by providing expert medical, security and operational support to keep travellers and assets safe.

TOUCH

VALUES

Passion. We work with passion, entrepreneurial spirit and teamwork to serve our members.
Expertise. We are committed to applying our professional expertise to deliver great quality services.
Respect. We treat all stakeholders with respect and integrity in order to earn their trust.
Care. We care about the interests of our clients, members and employees and aim to make a real difference to their lives.

ABOUT US

THE BEST CARE POSSIBLE, NO MATTER WHERE YOU TRAVEL

THE MEDAIRE DIFFERENCE

MEDAIRE'S BEST-IN-CLASS INTEGRATED SOLUTION

EXPERT CARE

EDUCATION

EQUIPMENT

MEDAIRE'S BEST-IN-CLASS INTEGRATED SOLUTION

THE PHONE CALL

A LEGACY OF FIRSTS

OUR MISSION & VALUES

MISSION

MISSION

VALUES

VALUES

OUR EXPERTISE

MEDICAL EXPERTISE

MEDICAL EXPERTISE

SECURITY EXPERTISE

SECURITY EXPERTISE

INTERNATIONAL SOS

MEDAIRE'S MEDLINK