MedAire's Passenger Assistance Services

MedAire’s Passenger Assistance Services (PAS) is designed to meet the growing needs of travellers requiring additional medical considerations. As the population ages and medical tourism rises, airlines face the complex challenge of accommodating passengers with special medical needs, from personal oxygen concentrators to more delicate situations like post-surgery recovery. MedAire alleviates these challenges by managing each case from beginning to end. Our service adheres to guidelines such as IATA’s Medical Manual and local aviation regulations, ensuring compliance and improving the experience for both passengers and crew.

MedAire's PAS is an invaluable asset for airlines striving to provide exceptional service while meeting the regulatory demands of accommodating passengers with special medical needs. By entrusting MedAire with this critical aspect of passenger service, airlines gain peace of mind, knowing their passengers' well-being is expertly managed from start to finish.

Comprehensive Fit-to-Fly Assessments: Expert evaluations for ill or recovering passengers to ensure they meet medical travel requirements.
Special Equipment Coordination: Reviews and recommendations for passengers needing supplemental medical equipment during flights.
Direct Liaison with Treating Physicians: Communicate directly with passengers’ doctors to resolve any health-related travel concerns efficiently.
Customised Operational Protocols: Develop and coordinate specific protocols with airlines to ensure smooth management of special medical cases.
Regulatory Compliance Assurance: Provision of standard MEDI Forms to align with industry standards and regulations.