INJURED SURVIVOR SUPPORT

MedAire's Injured Survivor Support (ISS) is a vital service for airlines, providing rapid, expert responses to in-flight emergencies involving mass injuries, such as those caused by severe turbulence or smoke and fumes. Tailored to work alongside your Emergency Response Plans (ERPs), ISS offers specialised procedures that assist crisis management teams. Our global network guarantees prompt and effective care, addressing the unique challenges of in-flight incidents with comprehensive support and coordination for passengers and crew.

ISS equips airlines to confidently handle any in-flight incident involving mass injuries. Seamlessly integrating with existing emergency response frameworks, MedAire enhances an airline’s capacity to protect its passengers and crew during unexpected emergencies. With nearly four decades of experience in improving safety standards, ISS ensures airlines are comprehensively prepared and supported during any critical cabin event.

• In-Flight ERP Integration: Customised procedures integrated into existing ERPs with annual training, specifically addressing in-flight mass injury scenarios.
• Advanced Deployment Team (ADT): Ready to establish critical coordination with flight crews and manage in-flight emergencies seamlessly.
• Continuous Medical Oversight: Ongoing monitoring and care coordination to ensure survivors receive the necessary treatment and support during and after the flight.
• Emotional Support Services: Access to psychological support and counselling for passengers and crew, aiding in post-incident recovery and resilience.
• Guaranteed Medical Expense Management: Covers medical costs for treatments rendered during the flight, assuring airlines of financial support and continuity of care.
• Efficient Repatriation Coordination: Expertly managing the logistics of returning affected passengers safely to their destinations, reinforcing the airline’s commitment to duty of care.