MedAire blog

MedAire's Business Continuity Plan for Covid-19

We appreciate these are unprecedented times. Our priority is the well-being of our clients and our employees. MedAire, an International SOS company, is here to support you and we are prepared to continue delivering medical, security and travel safety services during the COVID-19 outbreak.

We want to assure you we have a solid Business Continuity Plan in place, and are prepared to respond to a broad range of scenarios. We are able to respond rapidly to emerging threats like COVID-19 to ensure we protect the health and safety of our employees, sustain our systems, protect critical information, and maintain uninterrupted service to our clients.

MedAire activated our Pandemic Plan in the wake of the rapid spread of COVID-19. We have appointed Pandemic Managers across the business to ensure that our local risks are being managed and our resilience is enhanced.

Plans are maintained in all our operating centres, and address items like monitoring and surveillance, prioritisation of services, and disaster recovery plans.

Should you have any questions about how we are implementing these plans for our operations, including our medical kit refurbishment services and first aid training classes, please contact your MedAire account manager.

We also would like to remind clients they have access to medical advice and assistance 24/7 through MedAire. Phone-based medical services like those offered by MedAire, help people reduce potential exposure to contagious disease – and help reduce the burden on local health resources.

Below are some resources available to keep you abreast of the latest developments regarding the Covid-19 pandemic.