MedAire blog

At the core of all aviation operations are people. 

Therefore, Assistance must be a facet of the aviation security continuum in order to achieve the holistic approach: pre-flight, in-flight and post-flight. 

Assistance is the range of services needed to support your people when they are ill, injured, or at risk while on duty or on duty travel. 

An aviation security and assistance partner can support carriers and operators during regular operations and during crisis. 

Common occurrences that can affect safe flight operations include ill passengers and crewmembers.
For commercial, as well as business and general aviation operators, there should be a process to identify those who are unfit to fly prior to departure, thereby minimising in-flight disruption and causing crew resource management issues. 

In addition, in-flight medical events may lead to the decision to divert the aircraft. While sometimes necessary, diverting aircrafts, especially to locations with high security risks, imperil crew and passenger alike. 

Aviation security as it relates to crew must extend past the aircraft – pre-flight and post-flight.  

Airports are attractive targets for insurgents and terrorists, as are hotels – two locations where crew and support staff are often located. 

In the immediate aftermath of such attacks, active support from the public-private partnership is critical to ensure that the correct resources are made available and coordinated. These include first responders and law enforcement agencies, and the many experienced crisis management specialists across the aviation sector, to respond in an expedited, efficient, and safe manner. 

Where large scale casualties are involved, airlines may require assistance with survivor support. 

In addition to immediate crisis control, the emotional impact the events have on the people affected must be taken into account. Assisting crewmembers, gate agents and others affected with emotional support services is also part of the aviation security continuum. 

PARTNERING WITH AN EXPERIENCED AVIATION SECURITY AND ASSISTANCE SERVICE HELPS ENSURE CREW RECEIVE SUPPORT ANYWHERE IN THE WORLD, AND IS AN EFFICIENT, COST-EFFECTIVE, CONSISTENT SOLUTION FOR COMMERCIAL AND BUSINESS AVIATION OPERATORS.

Insight, Preparedness and Assistance together create the appropriate security mind-set required to proactively prepare for – and mitigate – risks.  

Learn more about Assistance and the holistic approach to aviation security.