Client Resources

Thank you for selecting MedAire as your travel safety partner.  

Please see below for answers to frequently asked questions. Should you require further assistance, please contact us. We look forward to assisting you and your crew! 

Who is my account manager?

Account managers support clients based on a regional level. Please click here and we will be happy to have the appropriate account manager contact you. 

How do I request a training certificate?

Thank you for participating in a MedAire training course. To request a copy of your training certificate, please complete the below form. One of our training coordinators will be in touch with you shortly. 

Can I visit MedAire & MedAire's MedLink center?

Yes! We encourage our clients to visit MedAire and see the world-renowned MedAire MedLink center in Phoenix, AZ. Speak with your Account Manager about scheduling a tour. 

How do I schedule a trip watch?

You can schedule a “Trip Watch” from the MedAire Member Portal. When you schedule a Trip Watch, MedAire’s MedLink Global Response Center will verify medical providers are available in the specified destinations or surrounding areas and monitor your itinerary, ready to act if medical assistance is needed.

To log-in to the Member Portal, click on the “Client Portal” button on the upper right of the screen on 

How do I request more membership cards?

Your MedAire Account Manager can assist you with obtaining more MedAire Membership Cards. Send us a request and your account manager will be in touch with you shortly. 

Safe Travels!

Thank you for participating in MedAire training.  Please complete this form if you are requesting a copy of your training certificate.