Medical & Security Assistance

When there’s an emergency, you need help fast.

Wherever you are and wherever you go, be confident that the MedAire team is available 24/7 to assist you with health and travel safety concerns, no matter what occurs.

MedAire’s team is available to resolve your medical concerns over the phone or, if necessary, arrange your visit with a qualified medical provider from our global assistance network.

From specialist doctors to charter aircraft and local hospitals, our network of providers represent the best services available. In fact, all of our more than 79,000 network providers undergo a rigid vetting and credentialing process, including on-site inspections.

No matter where you are or what the situation, your travel safety network is just one phone call away.

Support in case of hospitalization

Clients are encouraged to call MedAire immediately should they require hospitalization while traveling. Our doctors will determine what actions must be taken to ensure every Member's safe and speedy recovery, evaluate the care they are receiving, and monitor their medical condition. If adequate medical facilities are not available, MedAire will work to evacuate the Member to a medical facility capable of providing required care.

In addition, MedAire will monitor ongoing medical expenses during hospitalization and can guarantee and pay the costs associated with a Member’s medical care per the client’s protocol agreement. Once the Member’s condition is stabilized, MedAire can arrange repatriation.

Travel Safety & Security

MedAire’s team of 200+ global security experts are based around the world, assigned to geographic regions where they are the experts on the political climate, current events, cultures and customs. Our security experts apply this expertise to provide you with the most appropriate and up-to-date advice and assistance, and are on standby 24/7 via phone and email, ready to deploy when an emergency occurs.

Services as part of your membership include 24/7/365 access to security and logistics experts, as well as:

  • Aviation Travel Security Briefs (ATSB)
  • Go/No Go Assessments
  • Airspace Assessments
  • MedAire Portal and Travel Safety Online
  • MedAire Trip Ready app
  • Intelligence Alerts and Event Notifications
  • Emergency Evacuation Support
MedAire can also arrange for secure transport, and provide risk assessment and consulting services to clients.

Medical and Security Service

 24/7 Medical Assistance  24/7 Operational Assistance
  • 24/7 medical and security advice and assistance for you and your crew
  • Up-to-the-minute online medical and safety alerts for your destinations
  • Pre-travel medical recommendations
  • Proprietary international database of medical care
  • Travel issue assistance—from lost documents to legal referrals
  • Medical expense guarantee and cost review
  • Emergency evacuations and medical escort
  • Fit-to-operate recommendations

MedAire Membership Portal 

MedAire provides you with 24/7 access to the most current information and advice regarding medical, security and travel events for hundreds of countries, territories and cities.

You will have access to:

  • Recommendations on the viability of travel, as well as precautions required to travel safely
  • A synopsis of each individual category of security risk that travelers will face, with mitigation advice
  • City-specific summaries of various risk categories, including advice on local geography and trouble spots
  • Comprehensive information on the modes of transport that we deem suitable for business travelers
  • Succinct factual information on visa and immigration regulations, infrastructure, currency, power and emergency numbers
  • Useful practical tips to help you bridge cultural differences and do successful business in unfamiliar countries
  • Timely event notifications on emerging security, medical and safety threats

In addition to web-based access via your desktop, laptop or tablet, all of these products and services may be easily accessed through the MedAire Trip ready app.

Other features include: 

  • Email Alerts: MedAire membership also allows users to register for email alerts about the destinations of interest to them. 
  • Emergency Records: Medical and travel information is readily accessible in one secure location. Store copies of important documents such as prescriptions, pilot certification and passports.
  • Vaccination Wizard: Tracks when inoculations are due.
  • Travel Advice: Everything travelers need to know to stay healthy, safe, and prepared while traveling.
  • Disease & Prevention Tool: From Adenoviruses to Yellow Fever, find a detailed summary of potential diseases and learn about their symptoms, transmission, diagnosis, treatment and prevention.