When there’s an emergency, you need help fast.
Wherever you are and wherever you go, be confident that the MedAire team is available 24/7 to assist you with health and travel safety concerns, no matter what occurs.
MedAire’s team is available to resolve your medical concerns over the phone or, if necessary, arrange your visit with a qualified medical provider from our global assistance network.
From specialist doctors to charter aircraft and local hospitals, our network of providers represent the best services available. In fact, all of our more than 79,000 network providers undergo a rigid vetting and credentialing process, including on-site inspections.
No matter where you are or what the situation, your travel safety network is just one phone call away.
Support in case of hospitalization
Clients are encouraged to call MedAire immediately should they require hospitalization while traveling. Our doctors will determine what actions must be taken to ensure every Member's safe and speedy recovery, evaluate the care they are receiving, and monitor their medical condition. If adequate medical facilities are not available, MedAire will work to evacuate the Member to a medical facility capable of providing required care.
In addition, MedAire will monitor ongoing medical expenses during hospitalization and can guarantee and pay the costs associated with a Member’s medical care per the client’s protocol agreement. Once the Member’s condition is stabilized, MedAire can arrange repatriation.
Travel Safety & Security
MedAire’s team of 200+ global security experts are based around the world, assigned to geographic regions where they are the experts on the political climate, current events, cultures and customs. Our security experts apply this expertise to provide you with the most appropriate and up-to-date advice and assistance, and are on standby 24/7 via phone and email, ready to deploy when an emergency occurs.
Services as part of your membership include 24/7/365 access to security and logistics experts, as well as:
- Aviation Travel Security Briefs (ATSB)
- Go/No Go Assessments
- Airspace Assessments
- MedAire Portal and Travel Safety Online
- MedAire Trip Ready app
- Intelligence Alerts and Event Notifications
- Emergency Evacuation Support
MedAire can also arrange for secure transport, and provide risk assessment and consulting services to clients.
Medical and Security Service
| 24/7 Medical Assistance || 24/7 Operational Assistance |
- 24/7 medical and security advice and assistance for you and your crew
- Up-to-the-minute online medical and safety alerts for your destinations
- Pre-travel medical recommendations
- Proprietary international database of medical care
- Travel issue assistance—from lost documents to legal referrals
- Medical expense guarantee and cost review
- Emergency evacuations and medical escort
- Fit-to-operate recommendations