In the News

Aviation-Specific Travel Risk Management Services in Mandarin

Apr 07, 2016
MedAire News

MedAire and International SOS Continue to Deliver on Client and Market Demand

MedAire, world’s leading provider of medical, travel and safety services announced that it will now offer its travel risk mitigation services in Mandarin. MedAire will provide 24/7 in-flight and on the ground assistance out of the International SOS Beijing Assistance Center to support Asia based customers with preference for Mandarin-language service.

MedAire is the market leader in providing aviation-specific medical and travel safety assistance and has over 30 years experience in travel risk management solutions for the Business Aviation Market. MedAire Solutions include remote medical assistance to manage in-flight emergencies, at-destination support wherever clients and crew travel and may need help,  crew medical training, medical kits and equipment.   

In 2015, MedAire handled over 128,000 client calls from its Global Response Center in Phoenix, Arizona. With increased passenger traffic and the strong growth of the Asian aviation market, MedAire has expanded operations to better meet the needs of Asian clients.  Mandarin-speaking operators, and those with pilots and crew who may want Mandarin-language support, now have 24/7 access to advice and assistance both in-flight and at destination in their local language and from doctors who have an excellent understanding of these clients’ specific requirements.

“Having a MedLink center in China allows an enhanced customer experience for Mandarin-speaking clients” said Bill Dolny, CEO MedAire, “we can now offer this as another option in addition to our U.S. based service delivered in English.”   

 For more information about MedAire’s comprehensive travel safety and risk mitigation services, visit us at MedAire at ABACE 2016 Shanghai, China · April 12, 13, 14. Stand P408.

About MedAire

Since 1985, thousands of passengers and crewmembers have relied on MedAire’s travel risk solutions. 

Crewmembers, owners and passengers rely on MedAire’s comprehensive program of assistance, specialty medical kits and equipment, and crew medical training to mitigate their travel risk. MedAire is an IS-BAO International Standard Support Services Affiliate and a critical medical and security component of a flight operation Safety Management System.

An International SOS company, MedAire is the world's largest integrated aviation and maritime provider of medical, travel and safety services.